AI Receptionist
Voice and chat reception that answers enquiries, captures details and notifies your team.
Explore this serviceAI RECEPTION & WORKFLOW AUTOMATION
Turn enquiries into booked work.
We build AI reception and workflow systems that answer enquiries, capture leads and automate follow-ups — with your team in control.
One enquiry, handled end to end
01Enquiry
Call or message received02AI response
Question handled03Qualification
Details collected04Handoff
Team notifiedIllustrative workflow — actual actions depend on the system configured for each business.
DW
Deskwave AI Receptionist
Interactive demo · Illustrative scenario
Sample conversation using fictional details. No appointment is booked and no message is sent.
This conversation is a simulated, predefined scenario — an illustration of the type of system Deskwave builds, not a live AI call.
Featured services
Five services businesses most often start with: answering enquiries, capturing leads, following up, booking appointments and automating the workflow behind them. Start with one; the others can be added when you are ready.
Lead Capture, Qualification & Follow-up
The system can be configured to capture leads, ask qualification questions, and send follow-ups according to agreed rules.
Explore this serviceWhatsApp Automation
WhatsApp replies, follow-ups and notifications, configured for your business.
Explore this serviceAppointment & Booking Automation
Booking, rescheduling and reminders connected to your calendar.
Explore this serviceCRM, Workflow & Email Automation
CRM updates, email automation and multi-step workflows that move information between your systems.
Explore this serviceFrom first call to a working system
No long contracts to sign blind. You see exactly what will be built, hear it working, and approve it before it ever talks to a real customer.
A short discovery call: where enquiries come in, which ones get missed, and what they cost you. If automation is not the fix, you will be told.
We go through your recent enquiries together: where they came in, which ones were answered late, and which never got a reply at all. You get a short, honest summary of where the leaks are — before anyone talks about building anything.
You get a clear plan: channels, conversation flows, booking rules, escalation points and integrations — scoped and priced before anything is built.
The plan is written down before any build starts: channels, conversation flows, booking rules, escalation points and integrations, with a defined scope and a written price for your approval. Third-party costs — telephony, AI usage, tools — are listed separately, so you can see exactly where the money goes.
The agent is trained on your business, connected to your calendar, CRM and messaging channels, and tested against your real enquiry types.
The agent is trained on your services, hours, prices and policies, then connected to your calendar, CRM and messaging channels. It is tested against the enquiry types your business actually gets — including the awkward edge cases — and adjusted until the answers are right.
Go live with a full conversation log from day one. Flows are tuned from real conversations so the system keeps getting sharper.
You hear the system working and approve it before it ever talks to a real customer. From day one you have a full conversation log, and the flows are tuned from real conversations: phrases it missed, new questions it should handle, handover points that need adjusting.
Built for businesses where a missed enquiry is a missed job
Three industries lead our work. In each one, enquiries arrive when the team is busy or closed — and the customer moves on to whoever answers first.
Property Management & Real Estate
Viewing requests and tenant enquiries pile up outside office hours, and slow replies lose listings to faster agencies.
The fix: fast replies to listing enquiries as they arrive, viewing booking, and qualification questions asked before your agents get involved.
Explore this industryHealthcare & Dental Clinics
Reception is busiest exactly when the phone rings most. New-patient calls go to voicemail and rarely get called back in time.
The fix: calls answered as they come in, appointments booked and confirmed when connected to your diary, reminders designed to cut no-shows.
Explore this industryHotels & Hospitality
Guests message at midnight from other time zones asking about rooms, rates and late check-in — and book wherever answers first.
The fix: an AI front desk on voice, WhatsApp and chat, configured for the hours and languages your guests need, that answers guest questions and takes booking details.
Explore this industryNot sure if automation fits your business?
Request a 10-minute discovery call. You get an honest read on where your enquiries leak and whether a system like this fixes it — and a scoped price if it does. No pressure either way.
Services
Each service is built and customized around how your business actually works. Start with one — the rest can be added when you are ready.
One system for every conversation your business has
Most enquiries are repetitive: opening hours, prices, availability, booking, directions. Deskwave automates those end to end, across every channel, and hands anything sensitive to your team with full context.
Answering, booking and messaging
AI Receptionist
Voice and chat reception that answers enquiries, captures details and notifies your team — day or night, including after-hours calls.
Includes: AI voice assistants for calls, reminders and spoken enquiries.
Choose this serviceWhatsApp Automation
WhatsApp replies, follow-ups and notifications, configured for your business.
Includes: Instant first replies, automatic follow-up sequences and notifications on your WhatsApp Business number.
Choose this serviceAppointment & Booking Automation
Booking, rescheduling and reminders connected to your calendar.
Includes: Live booking during calls and chats, calendar updates, and confirmation and reminder messages.
Choose this serviceLeads, support and workflow
Lead Capture, Qualification & Follow-up
The system can be configured to capture leads from your channels, ask qualification questions, and send follow-ups according to agreed rules.
Includes: Lead capture and logging, lead qualification and scoring, follow-up systems, and review requests after completed work.
Choose this serviceWebsite Chat & Customer Support
A chat assistant on your website and messaging channels that answers common questions from your real business information and routes the rest to your team with full context.
Includes: Website chatbots, AI chat assistants and first-line customer support.
Choose this serviceCRM, Workflow & Email Automation
The admin behind the conversation: records updated, information moved between your systems, and routine emails handled automatically.
Includes: CRM automation and pipeline housekeeping, business workflow automation, custom n8n workflows, API integrations and email automation — confirmations, follow-ups and notifications.
Choose this serviceSomething more specific in mind? Custom workflows are scoped around your operation.
Request a custom workflowEvery channel, one joined-up system
Pick a channel to see what the automation does with it. Most businesses start with one and add the rest once they see the enquiry log.
The phone never rings out
The problem looks the same in every industry
Different businesses, same leak: enquiries arrive when the team is busy or closed, and the customer simply calls the next name on the list.
Real estate & property management
Viewing requests and tenant enquiries pile up outside office hours, and slow replies lose listings to faster agencies.
The fix: fast replies to listing enquiries as they arrive, viewing booking, and qualification questions asked before your agents get involved.
Dental & healthcare clinics
Reception is busiest exactly when the phone rings most. New-patient calls go to voicemail and rarely get called back in time.
The fix: calls answered as they come in, appointments booked and confirmed when connected to your diary, reminders designed to cut no-shows.
Hotels & tourism
Guests message at midnight from other time zones asking about rooms, rates and late check-in — and book wherever answers first.
The fix: an AI front desk on voice, WhatsApp and chat, configured for the hours and languages your guests need, that answers guest questions and takes booking details.
Restaurants
During service, nobody can leave the floor to answer the phone — so table bookings and large-party enquiries are lost nightly.
The fix: reservations taken by voice and message during the rush, with party size, occasion and requests captured.
Automotive
Service bookings, test drives and stock questions arrive by phone and form all day while the team is with customers on site.
The fix: enquiries answered and qualified instantly, bookings scheduled, and sales staff handed only ready-to-talk buyers.
Veterinary, fitness & professional offices
Small teams, appointment-based work and the same questions asked fifty times a week — prices, hours, availability, paperwork.
The fix: the repetitive half of the front desk automated, so a small team can run like a much bigger one.
About Deskwave AI
A one-person AI automation studio run by Imtiaz Ahmed. The person you talk to is the person who designs, builds and supports your system.
Problem first. Technology second.
Deskwave AI is run by Imtiaz Ahmed, an AI Automation Engineer based in Pakistan, working with service businesses worldwide. The work always starts with a simple question: where do enquiries come in, and which ones never get answered?
Most businesses do not have a technology problem. They have a repetitive-work problem — the same questions arriving all day, follow-ups depending on whoever is free, and after-hours enquiries going to whichever competitor answers first. Automation fixes that specific problem, so the existing team can focus on the work that actually needs a human.
Every system is custom-built around one business: its services, hours, prices, booking rules and tone. No templates, no off-the-shelf chatbot with a logo swapped in, and no hype. If automation is not the right fix for your problem, you will be told that on the first call.
The stack
The tools behind the systems — chosen per project and connected to the tools you already use.
VapiVoice agents
Retell AIVoice agents
n8nWorkflow automation
Google GeminiAI models
OpenAIAI models
How working together runs
Four steps — and you approve the system before it ever talks to a real customer.
1
Map the workflow
A short discovery call: where enquiries come in, which ones get missed, and what that costs you. You get a clear plan — channels, flows, booking rules, integrations — scoped and priced in writing.
2
Build
The agent is trained on your business and connected to your calendar, CRM and messaging channels, then tested against your real enquiry types.
3
Launch
You hear it working and approve it before it ever talks to a real customer. It goes live with a full conversation log from day one, so you can see every conversation it handles.
4
Refine
Flows are tuned from real conversations over time, so the system keeps getting sharper — and anything it cannot handle is escalated to your team with a summary.
Pricing
Every engagement is quoted on its scope — there is no published price list. Choose a standard workflow below, or tell us what your business needs, and you will receive the proposed scope and costs in writing for approval before any work begins.
Pricing built around your workflow
Clear scope. Tailored implementation. No one-size-fits-all quote.
Choose a standard workflow or tell us what your business needs. We review your channels, integrations, usage requirements, and support needs before preparing a tailored proposal.
Standard workflows
Clearly defined packages for AI Receptionist and Missed Lead Recovery, with different levels of functionality.
Custom automation
A solution scoped around your business processes, existing tools, and integration requirements.
You will receive the proposed scope and costs for approval before work begins.
Your proposal specifies the included usage allowance, ongoing service fee, and any third-party charges, including how those charges are billed.
Request a Tailored QuoteEvery proposal specifies
- One-time implementation and setup fee
- Ongoing service and support fee
- Included usage allowance and third-party charges, including how they are billed
- Integration scope, limitations, and additional-work charges
Build your package
Choose the workflow you need, then the service level. You see exactly what is included — and exactly what drops out at a lower level — before you request a quote.
Step 1 Choose a workflow
Step 2 Choose the service level
Custom Workflow — priced after a requirements review
Some operations do not fit a standard package. A custom workflow is designed around your existing tools, business rules and integrations, and the price is a custom quote after a requirements review — no figure is quoted before the scope is understood.
What we'll ask
- Business goals
- Current tools
- Channels you use
- Integrations you need
- Expected monthly volume
Step 3 Your package
AI Receptionist — Basic
Included in this package
Not included at this level
Priced on your scope
This package is quoted individually — there is no published price. Your written proposal will specify:
- One-time implementation and setup fee
- Ongoing service and support fee
- Included usage allowance and third-party charges, including how they are billed
- Integration scope, limitations, and additional-work charges
We review your channels, integrations, usage and support needs first — you approve the proposed scope and costs before any work begins. Your proposal specifies the included usage allowance, ongoing service fee, and any third-party charges, including how those charges are billed.
Request this packageExact usage allowances for each tier are confirmed in the package proposal before you commit.
None of the standard packages fit? Tell us what you need instead.
Request a custom workflowThe six core services
The standard packages above cover the AI Receptionist and Missed Lead Recovery workflows. Every core service can also be scoped on its own, outside a standard package — each one quoted custom after a requirements review. Select any service to add it to your enquiry.
Frequently asked questions
Straight answers to the questions business owners ask first.
Will this replace my staff?
No — and it is not designed to. It takes the repetitive half of the front desk: the same questions, the after-hours calls, the follow-up chasing, the data entry. Your team keeps the conversations that need judgment, empathy and a human relationship, and gets more time to actually have them.
What happens when the AI cannot handle something?
Urgent or out-of-scope conversations can be transferred or flagged to your team, depending on the system configuration. The handover method and notification rules are agreed with you during the design process.
Which tools does it connect to?
Your existing stack where possible: calendars, CRMs, WhatsApp Business, email, telephony and booking tools, connected through n8n workflows and APIs. On the discovery call we map what you already use and design around it, rather than asking you to rip anything out.
How long does setup take?
It depends on scope — a single-channel receptionist is a very different build from a multi-location, multi-system setup. You get a realistic timeline in writing as part of the scoped plan, before you commit to the build.
Can I hear it before deciding anything?
Yes. The discovery call includes a live demonstration of the type of system that would be built for you. If there is a fit, the system is then customized around your business — your services, hours, prices and booking rules.
What does it cost?
Each standard package has a clearly defined scope: pick the workflow and level in the package builder on the pricing page, then request a tailored quote for that exact scope. Prices are not published, because each quote is built around your channels, integrations, usage and support needs — you receive the proposed scope and costs in writing and approve them before any work begins. Custom workflows are quoted individually after a requirements review. Your proposal specifies the included usage allowance, ongoing service fee, and any third-party charges, including how those charges are billed.
Contact
Tell Imtiaz where your enquiries leak. He replies personally — no sales team, no pressure.
Request a 10-minute discovery call
Tell us where your enquiries leak. You will get an honest read on whether automation fixes it, what it would look like for your business, and a scoped price — whether you go ahead or not.
imtiaz@deskwaveai.com
WhatsApp — +92 328 9892306
LinkedIn — Imtiaz Ahmed
Instagram — @imtiaz.buildsai
Working remotely with businesses worldwide
What happens next
Send the brief and Imtiaz replies personally — with an honest read on whether automation fits your business, and what it would look like if it does. If there is a fit, you arrange a short call. If there is not, you will be told that too.
Privacy Policy
Last updated: 21 October 2026
Who we are
Deskwave AI is operated by Imtiaz Ahmed, an AI automation engineer based in Nawabshah, Pakistan. Contact: imtiaz@deskwaveai.com.
What this website collects
Contact form: the form asks for your name, your business name, your email address, your industry, the channel where your enquiries mainly arrive, and — optionally — a short description of where enquiries get missed. When you submit, the form opens your own email app with a pre-addressed message to imtiaz@deskwaveai.com containing what you entered. Nothing is stored or transmitted by this website itself — your details only reach us if you press send in your own email app. What we receive is used only to reply to your enquiry and, if you choose to work with us, to deliver the agreed services. It is never sold.
We do not set cookies, run analytics, or embed tracking pixels on this site.
The libraries this site uses (Three.js, GSAP, Lenis) are self-hosted: they are served from the same place as the rest of this website, so no data about your visit goes to a content-delivery network or any other third-party library provider when they load.
How we use contact details
To read and reply to your enquiry and, if you choose to work with us, to deliver the agreed services. We do not sell personal data. We do not share it with third parties except where necessary to provide a service you asked for (for example, a telephony or messaging provider inside an automation project), and we will tell you when that applies.
Your rights
Email imtiaz@deskwaveai.com to ask what information we hold about you, to correct it, or to have it deleted.
Changes to this policy
If this policy changes, the updated version will be posted here with a new date.
Terms of Service
Last updated: 18 October 2026
Services
Deskwave AI (Imtiaz Ahmed) designs and implements AI automation for businesses: voice and chat agents, WhatsApp and email automation, lead capture and qualification, appointment booking, and CRM/workflow automation.
Project basis
Every engagement is defined by a written scope and price agreed with you before work begins. Third-party costs (for example telephony minutes or API usage) are listed separately. Timelines in a proposal are estimates unless stated as firm.
No guaranteed outcomes
Automation is built to handle enquiries more reliably. We do not promise specific revenue, conversion, or business results.
Payment, cancellation and refunds
Payment terms are set out in each project's written agreement and agreed before work starts. If you cancel an in-progress project, work completed to that point is billed as agreed in writing. Refunds, where applicable, follow the written project agreement — there is no automatic refund entitlement beyond what we agree in writing.
Intellectual property
On final payment, ownership of the agreed deliverables transfers to you unless we agree otherwise in writing. Third-party platforms and services used within a build remain subject to their own licences.
Liability
Services are provided with professional care but without warranties beyond what is written in the project agreement. To the extent permitted by law, liability is limited to the fees paid for the project in question.
Contact
Industries
Different businesses, same leak: enquiries arrive when the team is busy or closed, and the customer moves on to whoever answers first. Pick your industry to see where the leaks usually are, which automations fit, and how a system would run day to day.
Your industry, your enquiry pattern
Every build starts from how your enquiries actually arrive — channels, hours, booking rules and the questions your customers repeat. Request a demo and we will map yours.